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亚马逊卖家需知:了解买家信息反馈的基础知识
作者:管理员    发布于:2013-03-31 05:34:29    文字:【】【】【
摘要:对于买家和卖家来说产品购买后的信息反馈显得尤为重要,因为当买家做出购买产品的决定时会参考在其他买家购买后留下的产品实际信息反馈,这也是亚马逊衡量卖家信誉一个重要标准。


对于买家和卖家来说产品购买后的信息反馈显得尤为重要,因为当买家做出购买产品的决定时会参考在其他买家购买后留下的产品实际信息反馈,这也是亚马逊衡量卖家信誉一个重要标准。

买家在完成交易后,可在其交易成功的90天内留下他们对其产品的评价。一旦买家在卖家网站中写下了反馈信息,该信息是无法被编辑,但是买家可以在60天内进行删除,更多信息买家可登录买家帮助页面了解更多相关信息。

卖方可以联系买方关于他们所留下的反馈信息的情况,记住!买家是否给出反馈信息,会给出什么样的反馈信息,买家是否会删除负面反馈信息最终会取决于买家本身的意愿,但是卖家都要尊重买家所做的决定,并且在于买家沟通的过程中表现出谦恭有礼的态度。为了能够联系到买家,卖家可以使用其账户中信息反馈管理工具在卖方资料中对买家留下的反馈信息做出回应。

要联系买家,请使用反馈您的卖家帐户管理器工具。您也可以使用这个工具已经离开,留下自己的卖方个人资料,买方的反馈。

一般情况下,下列卖家可以获得买家良好反馈信息:

·    正确列出其出售的商品信息(所属正确的商品种类,商品各方面准确描述等)

·    与买家进行良好的沟通(礼貌和主动的态度)

·    迅速安排发货时间(及时发货)

请记住!客户更倾向于从具有良好口碑的卖家那里购买商品,从长远的角度来讲,专业化更容易被人们所认可。

Learn the Basics of Buyer Feedback

Feedback is important to both sellers and buyers because it is a metric by which Amazon measures seller performance and a resource to buyers when making purchasing decisions.

Buyers can leave feedback for up to 90 days after their transaction. Once a buyer leaves feedback, it cannot be edited, but the buyer can remove it for up to 60 days. Learn more in our Buyer Help page on feedback.

You are allowed to contact buyers about their feedback. Remember, though, that ultimately it's the buyer's decision whether to give feedback, what kind of feedback to give, and whether they remove negative feedback. Respect their decision, and always be courteous in your communications.To contact buyers, use the Feedback Manager tool in your seller account. You can also use this tool to leave a response on your own Seller Profile to feedback buyers have left.

In general, good feedback rewards sellers who:

·    list their products correctly (in the correct category, accurate condition notes, etc.)

·    communicate well with buyers (politely, proactively)

·    ship orders promptly (on time)

Remember, customers are more likely to purchase products from sellers with higher feedback ratings. In the long run, professionalism pays off.

 

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